La Vie en Rose Reviews

This was my first time shopping online with La Vie and I am impressed with the level of care they put into their orders.

I placed my order and it arrived a bit later than expected, but they sent out an email explaining the situation and apologized for the delay before I even had to ask. The entire order arrived in a single shipment which was nice (I find it very frustrating when they send it in parts!) and the gift sets were packed beautifully. I did have a problem with the robe I ordered shedding, so I reached out to customer service and they replied within 2 days advising me to wash it and confirming that if this strategy didn't work, they would still refund the item. I followed this advice and so far it isn't shedding anymore so I am very happy with my overall experience.

I just love their selection, be it sleepwear or swimwear. Unworn products are easy to return in store if you live nearby one of their retail locations. On the downside, though, online orders can only be refunded via a store gift card, so you won't actually get your money back. And they only have one shipping option, which isn't particularly fast. Customer service is great though! When I asked them about faster shipping options, since I was about to leave on holiday, they gladly offered me a faster delivery at no extra cost!